Jul 10th 2017 by ecars1277 • 22 Questions • 338 Points
I've pretty much done and seen it all in my time with Enterprise. I know a lot of people have a lot of questions about how rental car companies work...so ask away.
My Proof: http://imgur.com/gs495jP
To be honest, I wouldn't.
What's the oddest thing someone has left in a returned car?
Drugs. Guy came back. Too late! Lucky the cops didn't take him away.
My friend has a job interview for a management trainee position. What can you tell me about this job, and what should she expect to make?
Also, any interview tips I can pass along?
ERAC is a great company, and they really do care about their employees. As the saying goes "we work hard and reward hard work". It is very customer service and sales focused. Expect to go out of your way to please every customer, no matter their demands, and be prepared to sell. ERAC employees are highly regarded by other companies, and more than once during my tenure was I asked about a job from someone I was renting a car to.
I once left my tablet in the rental car I returned. Half way home it hit me I left it in the passenger seat. When I returned, they told me there was nothing in the car.
Do you feel like that's common?
I complained, but in the end I never saw it again
I've heard of it, but it's not too common. Didn't really happen was I was there. The car cleaners are always on camera so they'd most certainly be caught, and most no better than to steal a customers tablet. Now, people leave us free presents all the time, beer, cigs...but not usually a tablet.
Why did we get a scion iq when we booked a toyota matrix or similar? Three grown ass men trying to stuff suitcases in that pos at midnight was very inconvenient
No idea. If you complained they probably would have switched you out. Enterprise is very customer service focused, and employees are empowered to do anything to ensure every customer leaves completely satisfied.
Does it make sense to always reserve the cheapest car, then wait to see what is offered as an upgrade when I arrive? It seems like those upgrades are cheaper than what is offered when I'm reserving, and there's the chance that the type I reserved isn't available and I'll get an upgrade anyway.
Depends. Usually the lowest we can go for an upgrade is between $8-10/day (besides giving a free upgrade, which we can do at any time, for any reason). If the difference between the Economy and a Full Size car is $20/day, I'd say book the economy and tell the sales agent at the counter you want a full size when you come in. He'll probably start somewhere around $15-20 a day, but will eventually settle on between $8-10, because getting an upgrade is better than getting nothing. Especially if you are going from car to SUV, the counter is usually the way to get the best price. Check online first so you know what the difference is, and if you're actually getting a good deal.
I only have motorcycle insurance, no car insurance, booked through USAA, going to pay with discover credit card, should I get CDW and supplemental liability insurance? My credit card covers the CDW part, right? Do I still need supplemental liability insurance? I heard rental car companies cover the minimum liability insurance required by state law is that true?
They do cover the minimum liability required by law. Because you have no car insurance, the secondary collision coverage on the discover card may kick in and become primary coverage, you'd have to call and ask first. If that's the case, I'd waive the CDW and just get Liability, which covers you for up to $1 Million -- far over the minimum required.
Why do car rental companies (not necessarily just Enterprise) charge so much to return a car to a different location? I'm trying to plan a trip where we drive across two provinces and then fly back. But every rental company I've checked is charging an extra $400-$600 on top of the regular rental fee. Is there ever a way to get that lower?
Airport to airport, no. Airport to home city, yes. The airports and the local locations use two different computer systems. The airport system builds the drop fee into the actual daily rate of the car, and we can't change that. The home city locations have the drop fee seperate, and if you ask nicely they can take that off.
What, if any, shady practices did you encounter or were encouraged to engage in?
I steered clear of shady practices. Can't do that stuff at the airport anyway. Of all of the companies, I'd say Enterprise is the most honest.
Who was the biggest, whiniest dick customer you ever had? Also, I apologize.
I've been threatened, yelled at, swore at, etc. Multiple times. It never was my fault, either. It was because they didn't read our debit card policy (which is CLEARLY stated online), their credit cards got denied, they reserved a car at the wrong location, etc. They always seemed to think it was my fault and screamed at me, which never made us want to help them. The people who simply said "ohh, yeah, my mistake" we would go out of our way, do absolutely anything to see if we could fix it for them and get them into a car. But if you yell, scream, and call us names, we'll definitely get you into a car -- but it'll have blue and red lights at the top and you won't be driving it.
This one time, my dad was needlessly rude to a rent-a-car employee. When he was given his keys, the car was all the way at the farthest end of the lot. He believes (and I gleefully agree) that the employee did this as a form of petty vengeance. Did he?
Absolutely. Don't be rude to us. What did we ever do to you? If you're nice we'd do anything to make you completely happy. If you're a douche you're only hurting yourself.